Customized Solutions

Lead & Opportunity Management: Lead qualification and nurturing, process automation, pipeline inspection, workflow automation and sales forecasting.
Enterprise Territory Management: Territory planning, assignment rules and data visibility.
Salesforce Maps:
Campaign Management: Campaign influence and ROI measurement.
Data Management: Deduplication and data integrity.
AI-Powered Insights: Salesforce Einstein features, forecasting, Next Best actions and predictive analytics.
CPQ & CLM: Quote and contracts management with CPQ features including Salesforce CPQ and Conga CPQ.

Customer Service: Enhance customer support and engagement.
Native Template Customization: Tailor default templates to fit your unique needs.
Mobile-First Communities: Design communities optimized for mobile devices.
Licensing Advisory: Expert guidance on licensing options and best practices.
Partner Relationship Management: Strengthen partnerships with effective management tools.
Vanilla Digital Experience Setup: Implement out-of-the-box digital experiences.
Bespoke Lightning Components: Create custom Lightning components tailored to your requirements.
Branding & Personalization: Use themes to personalize and brand your communities.

System Integration: Seamlessly integrate with systems like SAP ERP, HubSpot, DataLakes, Amazon AWS, payment gateways and captive systems.
Implementation/Migration to Lightning Experience: Ensure a smooth transition to Lightning Experience, including component readiness and overall Lightning preparedness.
Product Development: Develop robust products tailored to your business needs, leveraging the power of Lightning Components.

Migration Strategy Planning, Analysis & System Reviews: Comprehensive planning and review for seamless data migration.
Data Transformation: Convert data into the required format for optimal use.
Data Cleansing & Import: Ensure data accuracy and integrity before import.
Tools & Technologies: Expertise in Talend, Relational Junction, Informatica/Informatica Cloud, Jitterbit and MSSQL.
Data Discovery: Uncover insights and patterns within your data.
De-Duplication Management: Eliminate duplicate data for better efficiency and accuracy.

Auto-Response Rules: Streamline responses to customer inquiries with automated rules.
Service Console Configuration: Optimize your service console for efficient customer support.
Multi-Channel Omnichannel Configuration: Seamlessly manage customer interactions across various channels.
Knowledge Management: Centralize and manage your knowledge base for quick and accurate responses.
Social Customer Service: Engage with customers on social media platforms like Facebook, Twitter, Instagram and YouTube.
Live Agent: Provide real-time support with live agent chat functionality.
Integrations: Integrate with various systems for a unified customer service experience.
Computer Telephony Integration: Connect your phone system with Salesforce using solutions like Five9, Knowlarity and Avaya.
Inbound Case Management: Efficiently handle incoming customer cases.
Agent Routing: Route cases to agents based on skills and capacity for optimal resource utilization.
SLA Compliance: Ensure service level agreement compliance using entitlements and service milestones.
Turn-Around-Time Monitoring: Track and manage turnaround times for customer inquiries.
Digital Engagement: Engage with customers through digital channels like WhatsApp and text messaging.
Einstein Bots & Data Set Training: Implement AI-powered bots for automated support and train data sets for improved performance.
API Integrations: Integrate with JIRA, external helpdesk systems and IT service management (ITSM) systems for streamlined workflows.